Contact Us

Please be sure to contact the appropriate department:

Order status:
To check on an order, please email us at or fill out the form below. Please be sure to include any of the following information to help us locate your order: order number, order date, "ship to" zip code, and/or name on the order.

Problems with an order:
If you are experiencing problems with an order or are missing a part of your order, please email us at or fill out the form below.

If you live outside of the USA and want to buy machines for use in your country, please visit our International page for more information.

Mail-in check payment and purchase order information:
Click here for instructions.

Product questions:
Please email us at or fill out the form below. You can also reach us by phone (see below).

Purchase by phone:
Due to high call volume, incoming calls are occasionally forwarded to voicemail. If this happens when you call, please leave a message. During business hours, all calls are returned within one hour. Call us toll-free 888-790-6070. Our business hours are 7 am to 3 pm PST, Monday through Friday. You can also fill out the form below or email us at


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