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Frequently Asked Questions

What Size Popcorn Machine is Right For Me?

Trying to decide how many ounces of popcorn you need at a time? Measure by the moment your business is the busiest. Each ounce is equal to one serving. You know those little bags of popcorn you can get at a kid’s sport event? That’s about one ounce. Each machine can make about 17 cycles of popcorn in an hour so take the number of people you’ll serve at your busiest hour and divide it by 17 and you’ll get how many ounces of popcorn you need to make at a time. So if serve 10 people in an hour at your peak (100 divided by 17 = 5.9) you’d need a six-ounce machine. We offer a buyer's guide which can help you determine the appropriate size. 

What Makes the Hard Coat Anodized Kettles a Better Investment?

When you are making popcorn in a popcorn machine you’ll want to make sure you get an evenly distributed amount of heat and that it’s easy to clean between uses. The Aluminum kettles on our higher grade machines provide the best transfer of energy for an even quick cook of your kernels. Just like your best non-stick pan at home, the anodized coating makes the machine’s kettle easy to wipe out and clean, meaning your popcorn always tastes fresh.

What Causes Kernels of Popping Corn to Pop Anyway?

We’re so glad you asked! Inside the kernel is just enough moisture that when you heat the kernel up it causes that moisture to turn to steam! The pressure of the moisture turning to steam makes it expand and explode, turning the kernel of popcorn inside out!

How Long Does it Take to Pop Popcorn in A Popcorn Machine?

Our commercial grade machines take about three to five minutes to cook up a batch of popcorn. This works best when you let the kettle warm up for about seven minutes before you add your first batch of popcorn.

What Oil is Best for Cooking Popcorn?

The kind of oil that you use to pop your popcorn matters to both taste and the ease of popping your corn. Some oils have higher smoke points making them better for popcorn popping because they are less likely to burn. On top of that, taste, is REALLY important. Coconut oil is used the most often in movie theaters and in our portion packs. It’s considered the most tasty and best for popping corn. Lots of people use canola oil or sunflower oil because they are lower in fat and has less cholesterol. Find the oil that works best for you.

How Do you Clean a Popcorn Machine?

Most of our machines have surfaces that are easy to just use a simple vinegar and water solution to clean. Tempered glass, stainless steel trays, etc, are easy to simply wipe down. If you do take apart your machine to clean it, never submerge the kettle, there are electrical components in the kettle that can be damaged. We also sell a cleaning kit that can help if your kettle is burned or stains with oil, just follow the instructions and your kettle is looking ready for your next movie marathon!

What is the Expansion Ratio of Popcorn?

Expansion Ratio measures the amount of volume of popcorn before and after popping. Good fresh popcorn should expand about 44 percent of its normal size. If you get less expansion than that it may mean your popcorn isn’t as fresh meaning it can be chewy. If it expands MORE than 40 times it can be brittle and taste dry.

What is your return policy?

We want you to be totally satisfied with your purchase from ePopcorn.com. With in 30 days of the purchase, unused machines and non-food supplies can be returned or exchanged. Simply contact us by phone or e-mail and we will gladly give you the directions. Please do not send items without contacting us first. Upon arrival of the returned item, credit will be issued for the cost of the item, minus any additional charges for shipping and the 15% restocking fee. Exchanges and defective items may have different rules applied. All returned products must be in their original packaging and must be returned in a never-used condition. Customers will be responsible for return shipping charges.

The oil in my portion packs is solid! Is something wrong?

Nope! The coconut oil in our portion packs is a solid at most room temperatures. In the summer months, it will likely be liquid, but during the rest of the year it will be a solid.

How long do the portion packs last in storage?

Our portion packs last a full year unopened.

Are your portion packs kosher?

Yes! Our portion packs are kosher, circle U Parve, and are notated so on the packaging.